Information we collect
We collect information you provide directly to us when you create an account, place an order, upload files for printing, contact support, or sign up for marketing emails. This includes your name, email address, shipping address, billing address, phone number, and the contents of any artwork files you upload.
We also automatically collect technical information about your visit such as IP address, browser type, device type, pages viewed, and referring URL. This is used for security, fraud prevention, and to improve our website.
How we use your information
- To process and fulfill your printing orders
- To communicate with you about your order, proofs, and delivery
- To provide customer support
- To send marketing emails (only if you opt in)
- To prevent fraud and enforce our Terms of Service
- To comply with legal obligations
Sharing your information
We do not sell your personal information. We share information only with service providers who help us operate our business (payment processors, shipping carriers, email delivery, hosting providers) and only to the extent necessary to perform their service. We may also disclose information when required by law.
Cookies
We use cookies and similar technologies for essential site functionality (such as keeping you logged in and remembering your cart) and for analytics. You can disable cookies in your browser settings, but parts of the site may not function correctly.
Data retention
We retain order records and uploaded artwork for as long as necessary to provide our services and meet legal, accounting, and tax obligations. You may request deletion of your account at any time.
Your rights
Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to opt out of marketing communications. To exercise these rights, contact us at Orders@printopack.io.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.
Contact
If you have questions about this policy, email us at Orders@printopack.io.