Eligible for reprint or refund
- Product damaged in transit
- Manufacturing defect (misprint, color shift outside normal tolerance, binding error)
- Order shipped with the wrong product or quantity
- Order that does not match an approved proof
Not eligible
- Errors in customer-supplied artwork (typos, low resolution, incorrect bleeds, wrong fonts)
- Color expectations that differ from the digital proof you approved
- Buyer's remorse or change of mind
- Delays caused by carriers, weather, or events outside our control
How to request a reprint or refund
Contact us within 7 days of delivery at Orders@printopack.io with your order number and clear photos of the issue. We will review your request and respond within 2 business days. Approved claims will be resolved by reprint at no charge or, at our discretion, by refund to the original payment method.
Cancellations
You may cancel an order before you have approved the proof and before production has started. Once a proof is approved or production begins, the order cannot be cancelled.
Refund timing
Approved refunds are issued to the original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 3 to 10 business days for the refund to appear on your statement.